Shipping policy
Shipping Information
At Sundancy, we focus on offering stylish products with reliable delivery and transparent service. Every order is carefully processed and shipped with tracking information when available.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may require additional time.
Estimated Delivery Times
- Italy: 4–8 business days
- Europe: 5–10 business days
- International: 7–15 business days
Delivery times are estimates and may vary depending on customs clearance, local couriers, weather conditions, or high shipping volumes.
Order Tracking
Once your order has been shipped, you may receive a tracking number by email. Tracking updates can take a few days to appear after shipment confirmation.
Incorrect Address Information
Customers are responsible for providing accurate shipping details. If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply.
Delays
While we work with trusted logistics partners, occasional delays outside our control may occur. Sundancy is not responsible for delays caused by customs, courier disruptions, or unforeseen transportation issues.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 7 days of delivery or expected delivery date so we can assist you.
Contact
Trade name: Sundancy
Email: sundancy@outlook.it
Phone: +39 348 906 5700
Address: Via Glicini, 21, Rozzano, MI 20089, Italia