Sundancy FAQ's
Frequently Asked Questions
Where do you ship?
We currently ship to many countries across Europe and internationally. Shipping availability may vary depending on local courier coverage.
How long does shipping take?
Estimated delivery times are:
- Italy: 4–8 business days
- Europe: 5–10 business days
- International: 7–15 business days
Delivery times may vary during holidays or busy periods.
When will my order be processed?
Orders are generally processed within 1–3 business days after payment confirmation.
Will I receive tracking information?
Yes, tracking information may be provided after shipment confirmation when available from the courier.
Why is my tracking not updating immediately?
Tracking systems sometimes require a few days to activate after shipment. This is normal during the first stages of transportation.
Do you offer one-size clothing?
Yes. Many Sundancy products feature one-size designs created with flexible fits, relaxed silhouettes, and comfortable materials suitable for multiple body shapes.
Are your products true to color?
We try to display product colors as accurately as possible. However, slight variations may occur depending on screen settings and lighting conditions.
Can I modify or cancel my order?
If your order has not yet been processed, we may be able to assist with changes or cancellations. Please contact us as soon as possible after placing your order.
What happens if I enter the wrong shipping address?
Customers are responsible for entering accurate shipping details. If an incorrect address is submitted, please contact us immediately before shipment.
What should I do if my package is delayed?
Occasional delays may happen due to customs, weather conditions, transportation issues, or local courier disruptions. If your order exceeds the estimated timeframe significantly, contact us and we will assist you.
What if my item arrives damaged?
Please contact us within 7 days of receiving your package and include photos of the issue so we can review the situation.
Is my payment secure?
Yes. Payments are processed through secure payment providers using encrypted technology designed to protect customer information.
How can I contact Sundancy?
You can contact us anytime at:
sundancy@outlook.it
We aim to reply within 24–48 business hours during working days.